Das angesagte Lokal Cartell befindet sich unmittelbar an der Aeschengraben in Basel. In ungezwungener Atmosphäre geniesst man im Cartell Mexikanische Street-Food Spezialitäten. Die Speisekarte verbindet vielfältige, authentische mexikanische Küche mit aktuellen Trends aus der ganzen Welt. Ein weiteres Highlight sind die originellen House Cocktails.
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Bravo Rodolfo!!!!!...te deseo mucho éxito y te felicito porque la comida está deliciosa y asi cómo ayer nos consentiste, iremos más seguido.
Muchos saludos y hasta pronto
Verónica *** (de las palomas)
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Joe B.bewertet am 07.12.2019
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Excellent food and drinks, good service and ambiance! Thanks
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Jenny H.bewertet am 05.12.2019
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Atmosphere was great and the food was very authentic.
Drinks took a long time between being ordered and served. It was sometimes difficult to attract the waitress’s attention.
Most of the dishes were lovely. The soy sauce on the Tuna Tostada
Mehr was over powering and despite being assured that the Diablo could be made without chili it was still a bit spicy for my friend’s tastes. Weniger
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Guy D.bewertet am 05.12.2019
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Great dinner. Our waiter was fantastic.
(And the margaritas were as strong as warned!)
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Amanda E.bewertet am 01.12.2019
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Wir waren enttäuscht trotz Reservation mussten wir an der Bar Platz nehmen, uns wurde der nächst frei werdende Tisch versprochen und auch das wurde nicht eingehalten. Immerhin wurden die Getränke übernommen. Jedoch war das Essen an der Bar
Mehr ungemütlich, wir hatten uns sehr auf ein schönes und gemütliches Abendessen gefreut. Der Service lies oft lange auf sich warten.
Ein grosses Kompliment an die Küche, das Essen war vorzüglich. Weniger
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Roxana D.bewertet am 01.12.2019
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Our reservation was not found, the hostess was not very friendly, she was lost and did not know what to do and she made us wait, standing right in the middle where all the waiters were passing. Then she told us we can take a table but only up to 8
Mehr pm so we were ready to give up and leave, but then she told us to take a 6-seater and that we can stay as much as we can. If the online reservation system does not work for you, please take it off as it is unpleasant for everyone! Weniger
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Yoselin G.bewertet am 30.11.2019
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The place is really nice though the music was a bit too loud so it’s a bit difficult to hear and talk. Other than nice is a nice place, the drinks are really good
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Christine J.bewertet am 29.11.2019
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I hardly give bad reviews but the service here was so rude, inflexible, and unprofessional so I had to say something.
We booked a table for 5 people and got a confirmation that we will have our table for 2 hours (from 18:15 to 20:15). Two of us
Mehr arrived about half an hour early, the restaurant was half empty, and we were shown to our table.
Then at 18:25, even though a couple of people haven’t arrived yet a waitress came to us and said that we have to order because they need the table at 19:30! Which only gives us 75 minutes to order and eat!! So I showed her my confirmation that shows that I should have the table until 20:15 so she called her boss who also insisted we can only have the table until 19:30 then move to the bar if we want, and when I tried to explain that we do book a table because we want to have a table not to sit on the bar she rudely said “well you don’t get to choose your table “!!! At this point they were really testing my patience so I just said ok this will be our last time here but thank you so she just carelessly said “you’re welcome “ and turned her back and left!!!!
Needless to say we left and went to enjoy our dinner together somewhere else where we were welcomed and made comfortable as per the usual Swiss hospitality not rushed to eat in an hour and then move to the bar or leave. It’s also worth mentioning that one of our friends in this same group had reserved the restaurant earlier this week for another occasion and they didn’t even have her reservation even though she had a confirmation (turned out they messed her booking and put it in another day!).
My message to Cartell’s management is that it’s not enough to offer good food, friends dine out together to enjoy their time and talk not to be rushed to eat and leave or go sit at the bar where it’s hard to talk together as a group. If you will only give me a table for 75 min then make this clear in the confirmation so I would decide if it suits me or not, don’t give a confirmation for 2 hours then cut it 45 min short without any explanation (except greed) and then act very rude, this is not ok. If your focus is to squeeze in as many people as possible by doing such things to sell more, I believe you need to revise your strategy... people go to restaurants to enjoy their time together not just to eat.
I hope your team will get better customer care training! In the time being, I will sure not be back and won’t recommend this place to anyone. Weniger
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Andreas F.bewertet am 28.11.2019
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Als Mexikaner kann ich sagen: endlich echtes mexikanisches Essen und nichts von TexMex. War sehr gut. Grosse Auswahl an mexikanischen Bieren und hervorragende Tequilas.
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Suzanne L.bewertet am 25.11.2019
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I love this restaurant. Best Mexican in Basel. Will be back.
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